I'm Chad

I'm responsible for standardizing the instructional design approach, methodology, and development for the customer service team.

I created a set of standard templates for instructor-lead and self-directed learning, and I led a large-scale migration of the organization's instructional content library to a new LMS while implementing a performance-based, streamlined, efficient instructional approach.

Designed all of the company’s internal training programs, including revising the training process for service technicians, implementing new legal compliance programs, and implementing new programs for both soft skills and technical skills for approximately 3000 front-line employees.

Standardized the layout for all training materials to improve comprehension and ease of future revision.
Created a standard content outline for all training programs to closely align with the organization’s mission and established organizational practices.

Developed the company’s comprehensive Social Media Plan. This included researching customer demographics, current social media use, competitive media presence, and organizational resources.

Developed a corporate intranet using a dynamic CMS. This process included conducting extensive end-user studies, identifying content across the organization, aligning the content to corporate goals, building a modular and extensible information architecture, creating the design and layout according to web standards, and soft implementation with SMEs.

Created a web-based new-hire orientation that was deployed in domestic and overseas call centers.

Re-designed a company-wide web-based supervisor education program with an audience of 1500 learners.

Developed a comprehensive self-study program for newly-hired finance employees. Performed needs assessment, coordinated materials from subject-matter experts, supervised a contracted curriculum writer, used Flash and Captivate to create multimedia experiences, and formulated a comprehensive assessment system to ensure effectiveness. This implementation led to a significant reduction in travel costs, a significant increase in participant compliance, and improved retention of information.

Created enterprise-wide web tutorials that employed web standards, CSS, accessibility features, and multimedia content.

Assisted in the selection and deployment of a new LMS enterprise-wide.

Developed an eLearning global compliance program for international relocation consultants in dozens of global markets, focusing on compliance with US regulations on doing business overseas.

I directed the marketing and web presence for the company.

EdD in Educational Technology

MAEd in Education

BA in Communication

social media, social learning, communities of practice, social networking sites, knowledge creation, e-learning, web-based learning, instructional design, technology, social networks, activity theory, web, twitter, facebook