Designed all of the company’s internal training programs, including revising the training process for service technicians, implementing new legal compliance programs, and implementing new programs for both soft skills and technical skills for approximately 3000 front-line employees.
Standardized the layout for all training materials to improve comprehension and ease of future revision.
Created a standard content outline for all training programs to closely align with the organization’s mission and established organizational practices.
Developed the company’s comprehensive Social Media Plan. This included researching customer demographics, current social media use, competitive media presence, and organizational resources.
Developed a corporate intranet using a dynamic CMS. This process included conducting extensive end-user studies, identifying content across the organization, aligning the content to corporate goals, building a modular and extensible information architecture, creating the design and layout according to web standards, and soft implementation with SMEs.